Villa Gracia Guest House is committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect the following types of personal information:
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Personal details provided during booking (e.g., name, email, phone number, payment details).
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Information gathered via our website (e.g., cookies, IP addresses, browsing behavior).
Legal Basis for Processing Data
We process your personal data based on:
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Your consent when providing details for booking or subscribing to communications.
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Contractual necessity to confirm and manage your stay.
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Legal obligations where required by applicable laws.​
How We Use Your Information
Your information is used for the following purposes:
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To process and confirm bookings.
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To communicate important updates, promotions, or offers.
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For internal purposes, such as improving our services and guest experience.
Sharing Your Information
We will never sell your data. However, we may share it with:
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Trusted third parties necessary to process your booking (e.g., payment processors, booking platforms).
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Service providers such as WiFi and website hosting services.
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Legal authorities if required by law.
Guest Rights
You have the right to:
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Access the personal data we hold about you.
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Request corrections to incorrect or incomplete data.
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Request deletion of your personal information, subject to legal and operational requirements.
Cookie Policy
Our website uses cookies to improve user experience, track website traffic, and enhance security. You can manage or disable cookies through your browser settings.
Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or loss.
Contact Us
For any privacy-related inquiries, please email us at info@villagracia.co.za